Yesterday I attended a Chamber of Commerce meeting. The speaker was Ms. Debra Schmidt, owner of Loyalty Leader, Inc. Her talk was directed to businesses, owners, and managers but everything she spoke about applies to us equally on a personal level.
Ms. Schmidt spoke about treating clients as valued people. Looking them in the eye when they speak and giving them your undivided attention while you are having your conversation. She talked about keeping your promises, something that most take very seriously in business. Unfortunately, sometimes when we are dealing with friends or family we don’t take our promises as seriously, thinking they will give us a pass. As a life coach, I would suggest that you make your relationship with family and friends just as important.
Ms. Schmidt gave many good tips and suggestions in her hour talk. Recognize and appreciate your clients, be sure not to stereotype clients, remember to treat them as individuals. Be willing to admit mistakes and take steps to remedy those mistakes. Give sincere compliments to co-workers in front of others. Thank co-workers and clients alike, again, always with sincerity.
As you can see, while Ms. Schmidt was talking about good customer service and good workplace behavior, every one of these examples also applies to our personal lives. We know that pre-judging and stereotyping people gets us in big trouble, after all, we’ve heard since we were small that it’s a huge mistake to judge a book by its cover and no two people are ever just alike so stereotyping is bound to be wrong. When we admit that we’ve made a mistake and take steps to correct it, not only do we feel better about ourselves, but those that are involved in the situation usually appreciate the honesty as well. Sincere compliments are wonderful! After all, who doesn’t like to hear that they are wonderful? I know I sure do appreciate hearing that I’ve done a great job on the gardens, or that my new red sneakers are fabulous. And here’s one of the best things about compliments, not only does the receiver feel fabulous but so does the person offering the compliment. And of course, we all know that our mom’s told us to thank others for what they have done for us or given to us. Once again, mom was right. The person being thanked knows that you appreciate them, they feel good and are much more likely to do something else that’s nice for someone else or even for you again. And as a bonus, you feel terrific for putting that extra sparkle in their eye.
I’d like to suggest that anyone who would like to learn more about building customer loyalty visit Ms. Schmidt’s website www.TheLoyaltyLeader.com. And remember, what’s good for the customer is almost always good for our family and friends as well. Thank you, Ms. Schmidt, for sharing with all of us.
For today, remember to treat your family and friends at least as good as your clients, I assure you that you will feel fabulous tonight as you brush your teeth and think about your day.